Warranty & After-Sales
Jisun's warranty framework and after-sales support process for amusement equipment buyers.
Our Warranty Framework
As a manufacturer, we stand behind the equipment we build. Our standard warranty term is 12 months, covering defects in materials and workmanship, backed by lifetime technical support for the life of the machine. Because warranty terms can be adjusted per order, please confirm the exact warranty period applicable to your order at the time of quotation, or check the specific product page once published.
What Warranty Typically Covers
- Manufacturing defects in electronic control boards, motors, and wiring.
- Structural defects in cabinet construction under normal operating conditions.
- Malfunction of core game mechanisms not caused by misuse or unauthorized modification.
What Warranty Typically Excludes
- Damage from improper installation, misuse, or operating outside specified conditions.
- Normal wear items (e.g., prize items, lighting bulbs/LEDs, consumables) beyond a limited period.
- Damage from unauthorized repair or modification.
- Damage occurring in transit — see our Shipping & Incoterms page for responsibility during shipment.
How to Request Support
- Contact us via the inquiry form or WhatsApp with your order details.
- Describe the issue and provide photos or video where possible to speed up diagnosis.
- Our team will advise on troubleshooting steps, replacement parts, or other remedies.
Compliance Note
Amusement-only, no cash payout. Local compliance required; the operator is responsible for adhering to local regulations governing the operation of amusement and redemption equipment.
Frequently Asked Questions
- Does Jisun offer a warranty on its machines?
- Yes, our standard warranty term is 12 months, backed by lifetime technical support for the life of the machine. Specific warranty duration is confirmed per product — check the individual product page or contact us for the exact warranty term applicable to your order.
- What is typically covered under warranty?
- Warranty coverage typically applies to manufacturing defects in electronic components, motors, and structural parts under normal operating conditions. It typically excludes damage from misuse, unauthorized modification, or normal wear items.
- How do I request after-sales support?
- Contact us through our inquiry form with your order reference, machine model/serial information, and a description (with photos or video where possible) of the issue.
- Are spare parts available after the warranty period?
- Yes, see our Spare Parts page for how to order replacement components for machines you have already purchased.
Amusement-only, no cash payout. Local compliance required; operator is responsible for local regulations.